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COVID-19 SERVICES UPDATE: 10 October 2020 expiry date for extended WoFs, CoFs and driver licences confirmed. More information.

SCAM ALERT: Vehicle licence (rego) renewal phishing emails.

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Current application processing times

Current application processing times

Our Contact Centre is open for calls and all 0800 numbers are available. Operating hours are 8am to 5pm, Monday to Friday and 9am to 5pm, Saturday and Sunday (Tolling only).

Currently, we are experiencing higher than normal volumes of calls and emails, leading to significant wait times. If your query is not urgent, please firstly check our frequently asked questions, or consider contacting us at a later date.

Read our frequently asked questions(external link)

We understand that these delays may cause frustration and we appreciate your patience with us as we adjust to new ways of working.

To help our teams manage volumes, please do not phone if you have already sent an enquiry to, unless it is urgent. Your email will be answered as soon as possible.

Driver licensing applications


Processing time

Application for approval to exit alcohol interlock programme

10 working days

Application for driver licensing exemption (DL4)

10 working days

Application for P, V, I or O endorsement (DL20)

10 working days*

Application for transport service licence (TL01)**

30 working days*

Medical review

42 working days

* This is the processing time for a standard application where all the necessary documentation has been provided. If we don’t have all the documents we require then your application will take longer.

**If there are concerns around fitness and propriety, there will be a delay on the application. Please email if you require a progress update.

Motor vehicle applications


Processing time

Application for NZ Transport Agency customer number (MR36)

20 working days

Application to change vehicle details (MR16)

20 working days

High productivity motor vehicle permit (HPMV Higher Mass) ***

20 working days

50MAX Permit application

5 working days

Load pilot application

20 working days

Road user charges application for refund for off-road travel (RUCOR)

23 working days

Inspecting organisation applications (standard applications)

36 working days

Vehicle inspector (VI) application (standard applications)

18 working days

*** Please note that these require a local road approval.

We’re processing these applications as fast as we can. We’ll let you know as soon as your application has been completed.